📦 Return & Exchange Policy - Tradify

At Tradify, we want you to have a smooth shopping experience. If you receive a damaged, incorrect, or defective product, you may request a return or exchange. Please review our policy below to ensure your request is eligible.

🔄 Return & Exchange Eligibility ✔ Only items that are damaged, defective, or incorrect are eligible for return or exchange. ✔ You must request a return within 48 hours of delivery. ✔ The item must be unused, in its original packaging, and in the same condition as received. ✔ Exchanges are only available if the same product is in stock.

❌ We do NOT accept returns/exchanges for:

• Change of mind or personal preference.

• Used or damaged products due to customer mishandling.

• Digital products like eBooks and downloadable content.

📅 How to Request a Return or Exchange?

1️⃣ Contact us at info@tradify.com or +92-3161337075 within 48 hours of receiving your order.

2️⃣ Provide your order number, clear photos of the issue, and a brief explanation.

3️⃣ Our team will review your request and provide return instructions if eligible.

4️⃣ Once received and inspected, we will process your replacement or refund.

💰 Refund Policy ✔ Refunds are only issued if the product is out of stock for exchange. ✔ Refunds will be processed as store credit or bank transfer within 7-10 business days. ✔ Delivery charges (PKR 250) paid in advance for Cash on Delivery (COD) orders are non-refundable.

 

📌 Important Notes

• Customers are responsible for return shipping costs unless the error was on our end.

• If the product does not meet return conditions, it will be sent back at the customer’s expense.

• Tradify reserves the right to update this policy at any time.

For further questions, contact our support team. We appreciate your trust in Tradify! 🚀